Terms of purchase to buy www.productosdelasierra.com the client supports the following general conditions of purchase.
Orders are delivered to the address designated by the customer, therefore, the company assumes no liability if delivery can not be made as a result of the data provided are not correct, are inaccurate or incomplete. In case the delivery address is incorrect or the recipient change it later transshipment costs shall be borne by the customer. In the event the order is rejected by the recipient or the recipient is absent, the company assumes no liability and reserves the right to charge the customer 100% of the order value.
All shipments will be sent by courier the transit times will be 2 to 3 business days from the formalization of payment.
Inside the UE the transit times will be between 3 and 7 business days.
Conditions FREE Shipping:
All shipments that do not exceed a weight of 15 kg and the total amount is more than 100 € will be eligible for free shipping for mainland Spain, for Europe * (France, Italy, Germany, the Netherlands and Belgium) the amount must be higher To 199 € and not to exceed 12 kg. Of total weight.
There are 5 methods of payment available on the web:
- Credit card: With our secure gateway collaborating bank payment.
- Bank Transfer: Payment via transfer to our bank.
- Pay on delivery (Spain only): Additional costs for this type of shipment shall be borne by the customer.
- Pick up at the store: You can pick up your order at our shop in Seville.
- Return of an article (except for present baskets): If when you receive your order is not satisfied, has a term of (14) calendar days from the date of receipt to implement the right of return.
- Repayment of baskets: In case the claim is due to product quality, you can only claim within 48 hours of delivery date.
- Returns from shipping address: In case of return, the direct cost of returning the goods or services will be borne by the customer as stated in the LGCU. This cost is the sum of the shipping and collection.
To make the refund, the product must be in perfect condition in its original packaging, accessories or promotional gifts included where appropriate. Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount according to the method of payment by the customer.
In any case, the return of defective products and incorrect shipments, being the company who will take care of shipping charge if the client communicates this circumstance within seven (7) days from the date of receipt of shipping.
To make your return, send us an e-mail through the following address: email@example.com or call our shop 955276281 from 11:00 to 21:00 from Monday to Friday.